More help.... tried to email to address in reviews below... came back as undeliverable... restricted address.
As a truck driver ill give 1* for idiots employees
Tried calling, no local number, wait time up to 30 minutes! Reached them twice only to be hung up on after waiting 30 minutes.
I wouldn't have given them the dignity of a star, but I had to to post the review. This just happened to us 30 mns ago.
Worst website for changes
No problem reaching someone as a prospective client but once they had my cc# it was like pulling teeth.
Horrible experience, it added pounds of stress to our move. Love the concept but there management and drivers need to whole heartedly work on there customer experience.
I would never recommend using this company to anyone and would encourage other people to tell others to stay away, the stress and lack of customer service aren't worth it. It is a horribly run company with little to no management or morals.
Loosing my time waiting after 7am arriving at location for 1 container drop
Worst experience of customer service after the sale that I have ever had.
My fiance and I set up a POD to help store our items for about a month while we moved.As far as cost goes the monthly rent for a container is cheap (about $200/month) but the transfer fees are ridiculous. To move our pod across the state they said it would cost $1100 in addition to the pickup and dropoff fees. I figured that was fine because we didn't really have another option at the time for storage and liked that they do the pickup and dropoff.
Tried changing delivery time on website
On the day that they were supposed to drop off our container it arrived at 8AM, the estimated drop-off time was late afternoon. They also called my fiance's phone which was not the primary contact. They did not knock on the door or call my phone once, just left. I called them at 10AM and explained the situation and said I didn't care what time they dropped it off that day but that we had to be out of our house by Monday and we needed the POD over the weekend. I called three different times and was told it would be dropped off that day but that they didn't know what time. At 5PM I finally called and said I needed to know what time our container would be dropped off. They told me they wouldn't be able to do it that weekend and still charged us the first payment of $450.
We asked for our pod to be moved to the new house that we were moving to. We warned the driver ahead of time that there was a uhaul parked in the driveway that the owner would move in about 10 mns. When we got to the house we went inside to do a quick walk-through. When we came out, the driver had left with no warning. He literally just LEFT WITH OUR STUFF WITH NO WARNING. We tried to call him several times and he didn't pick up. So we called customer service because we were freaking out. We spoke to the worst supervisor ever who told us that she couldn't help us. She said that the drivers are trained to take the pods to a warehouse somewhere if they have to wait at a location for more than 10 mms. And the worst part of the conversation with her was that she said she had no idea when our pod would be brought back to the house. She said it would be "sometime today" with no timeframe and she said no one could help us. We would just have to wait to hopefully get a call sometime that day that the driver was bringing the pod back. I asked to speak with someone else and she refused to let me speak with anyone else.
I would rate them zero stars but that is not an option either.
I should sue them for driving off with my stuff without my permission. I never agreed to nor was I ever told that they would just take my stuff and drop it off at a warehouse if they have to wait for more than 10 mms. You would think that they would at least warn people first. This is the worst customer service I have ever had with a moving company. I will never use pods again.
Pods Moving Storage is a US Moving Company based in La Vista, Nebraska. Pods Moving Storage is located at 11831 Centennial Rd, La Vista, NE 68128, USA.
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